OUR SHIPPING PROCESS
We value our customers and are passionate about growing plants to make your gardening aspirations successful. Below is information on how we ship our high-quality Japanese Maples. If you have any questions, please let us know. We want to make sure you are comfortable purchasing online from Cline’s Nursery.
Free FedEx Shipping
At Cline’s, we take pride in the fact that our number one goal is to make our customers successful. We strive to produce the highest quality nursery stock, provide exceptional customer service, and build long-term customer relationships. We stand behind our nursery stock, and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. To ensure the best delivery for our beautiful Japanese Maples, we provide free FedEx Ground Home Delivery.
Shipping Process
All orders ship in 1-3 days. West Coast orders may be held until the following Monday to prevent additional transit time.
Damaged Shipment
Any customers with damaged trees from shipment must contact Cline’s Nursery within 3 days of delivery. After photo confirmation of the damage an assessment will be made and a refund will be made or replacement tree may be shipped.
Missing Packages
Missing packages must be reported within 3 business days. Contact us so that we can perform a trace and find your missing package. If carrier has lost package, we will simply reship your missing products.
WE ARE HERE TO HELP
Need some help? Fill out the form below and our staff will be in touch!
HOURS
MONDAY – FRIDAY
8:30am ~ 5:00pm
SATURDAY
8:30am ~ 2:00pm
SUNDAY
Closed