Refund & Return Policy
At Cline’s, we take pride in the fact that our number one goal is to make our customers successful. We strive to produce the highest quality nursery stock, provide exceptional customer service, and build long-term customer relationships. We stand behind our nursery stock, and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased.
We ship living products from Cline’s Nursery; all sales are final. In the event a living product is rejected on delivery we will not credit back your account. There will be no refunds. If your package arrives damaged, please contact us immediately. Your claim must be received within 5 days of receiving your package. We will reship the damaged plant after receiving your claim. If the product we are replacing is out of stock, we will place a credit onto your account to order a substitute or we will refund your orderhttp://contact for the product that is damaged.
Any hard-goods that are not living must be returned within 10 business days with a 10% restocking fee. You will be responsible for any shipping costs to send the product back to our warehouse. Once hard-goods are returned and are resalable, you will receive a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as trees, shrubs, perennials, or plants are not able to be returned.
Additional non-returnable items:
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: 1901 Fallston Rd., Shelby, NC 28150.
If the item was marked as a gift when purchased, eligible for return, and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 1901 Fallston Rd., Shelby, NC 28150 once you receive an RMA.
You will be responsible for shipping costs when returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Missing packages must be reported within 2 business days. Contact us so that we can perform a trace and find your missing package. After 2 business days, we will be unable to perform a trace and therefore acknowledge that the package was indeed delivered to your location. There are no refunds. If carrier has lost package, we will simply reship your missing products. You will receive an email as soon as your package is delivered.